Service

Customer Service Agreements

Whether you have one machine, or a whole fleet of equipment–

WALKER can create a custom maintenance plan for you.

When you sign a Customer Support Agreement (CSAs) with Walker Machinery you will be provided with the best maintenance services, performed by the best technicians, all at a guaranteed price. Our CSAs allow you to concentrate on your business, while our experts concentrate on your equipment.


DO YOU NEED A CSA?

  • Is your equipment always available when you need it?
    Effective equipment management is one of the most important keys to maximum productivity and minimum costs. If you cannot make it a priority with your existing resources, consider our management experts.
  • Do you perform all of the recommended services & inspections at all recommended intervals?
    A “no” as an answer probably means preventive maintenance is not getting priority attention. A CSA can ensure maintenance recommendations are followed.
  • Do you have a preventive maintenance program?
    Knowing beforehand that service will be needed allows you to schedule downtime and save money with before-failure repairs. Component repairs and/or overhauls can be accurately anticipated – allowing for the downtime to be at the most convenient times and at the lowest possible costs.
  • Are 20% or more of your repairs after failure?
    Before-failure repairs often cost less than half of after-failure repairs. A CSA can maximize service life and minimize costs by repairing before a major failure occurs.
  • What are your owning & operating costs?
    Once you know these costs you can make informed decisions regarding equipment replacement options. Through a CSA, we can help you improve maintenance record-keeping so these important costs are readily available. Remember – improved maintenance and record-keeping means higher resale value.

All of these factors impact your bottom line. A Customer Service Agreement can minimize these and other costs by placing a variety of service duties into the expert hands of Walker’s technicians – allowing you to attend to the many other aspects of your business.

CSA FLEXIBILITY

The most important feature of Walker’s Customer Support Agreements is the flexibility. There are no pre-set requirements or specific products and services that you must agree to buy. In every case and with every piece of equipment, a CSA is an individualized plan. Depending on your needs, your costs can be a flat rate monthly fee or some other arrangement based on actual production hours. Your agreement may include as few or as many pieces of equipment as you wish. Walker Machinery is here to help you determine the best strategy to maximize productivity and minimize costs for both your Cat and non-Cat equipment.

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